Privacy Policy

1. Introduction

kota89 ("we," "us," "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our online betting platform accessible at kota89.cam (the "Platform"). This policy applies to all users who register accounts, place bets, or otherwise interact with kota89 services.

By creating an account or using the kota89 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this policy, you must discontinue use of the Platform immediately.

kota89 operates in Indonesia and processes personal data in accordance with applicable Indonesian data protection principles and international best practices. We implement appropriate technical and organizational measures to ensure your data remains secure, confidential, and protected against unauthorized access, loss, or misuse.

2. Information We Collect

kota89 collects various categories of personal information to provide our services, maintain account security, process transactions, and comply with legal obligations. The types of information we collect include:

2.1 Information You Provide Directly

• Account Registration Data: When you create an account, we collect your full name, date of birth, email address, phone number, residential address, username, and password.
• Identity Verification Data (KYC): To comply with anti-money laundering regulations and verify your identity, we collect copies of your Indonesian identification card (KTP), passport, proof of address documents (utility bills, bank statements), and selfie photographs holding your identification document.
• Financial Information: We collect bank account details, e-wallet account information (OVO, DANA, GoPay, etc.), and transaction records related to deposits and withdrawals. Note that payment card information is processed by third-party payment processors and is not stored on kota89 servers.
• Communication Data: When you contact our customer support team via email, live chat, or other channels, we collect the content of your communications, attachments, and related metadata.
• Responsible Gaming Preferences: Information about deposit limits, self-exclusion preferences, session time limits, and other responsible gaming tools you configure.

2.2 Information Collected Automatically

• Device and Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone settings.
• Usage Data: Information about how you interact with the Platform, including pages visited, features accessed, games played, bets placed, timestamps, clickstream data, and referring/exit pages.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze platform performance, and deliver personalized content. See Section 8 for detailed cookie information.
• Location Data: We may collect approximate location data based on your IP address to ensure compliance with regional restrictions and prevent unauthorized access from prohibited jurisdictions.
• Betting Activity: Complete records of all bets placed, including bet type, stake amount, odds, results, winnings, and associated timestamps.

3. How We Use Your Information

kota89 processes your personal data for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Create, maintain, and manage your user account;
• Authenticate your identity and prevent unauthorized access;
• Process deposits, withdrawals, and other financial transactions;
• Provide access to sports betting, casino games, togel (lottery), and other gambling services;
• Calculate winnings, settle bets, and update account balances;
• Facilitate bonus claims and promotional offers.

3.2 Legal Compliance and Security

• Verify your age (21+ requirement) and eligibility to participate in online gambling;
• Conduct Know Your Customer (KYC) checks to prevent fraud, money laundering, and identity theft;
• Detect and prevent fraudulent activities, collusion, bonus abuse, and platform exploitation;
• Comply with legal obligations, regulatory requirements, and court orders;
• Maintain transaction records for auditing and dispute resolution purposes;
• Enforce our Terms & Conditions and protect the rights and safety of kota89, our users, and third parties.

3.3 Customer Support and Communication

• Respond to your inquiries, complaints, and support requests;
• Send transactional notifications (deposit confirmations, withdrawal status updates, account alerts);
• Provide responsible gaming support and implement self-exclusion requests;
• Communicate important platform updates, policy changes, and security alerts.

3.4 Platform Improvement and Analytics

• Analyze user behavior to improve platform functionality and user experience;
• Conduct market research and gather feedback to enhance our services;
• Monitor platform performance, identify technical issues, and optimize system infrastructure;
• Develop new features, games, and betting markets based on user preferences.

3.5 Marketing and Promotions (With Consent)

• Send promotional emails, SMS messages, or push notifications about bonuses, special offers, and new game releases (only if you have opted in to receive marketing communications);
• Personalize content and recommendations based on your betting history and preferences;
• Conduct promotional campaigns, tournaments, and loyalty programs.

You may opt out of marketing communications at any time by adjusting your account preferences or clicking the unsubscribe link in our emails.

4. Data Sharing and Disclosure

kota89 does not sell or rent your personal information to third parties. However, we may share your data with the following categories of recipients under specific circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating the Platform and delivering services to you. These include:

• Payment Processors: Banks, e-wallet providers (OVO, DANA, GoPay), and payment gateways that facilitate deposits and withdrawals. These providers process financial data according to their own privacy policies and security standards.
• Game Providers: Software suppliers such as Pragmatic Play, Evolution Gaming, Microgaming, and NetEnt who provide casino games and slot titles. Game providers may collect anonymized gameplay data for regulatory compliance and game integrity purposes.
• Identity Verification Services: Third-party KYC verification providers who help us authenticate user identities and prevent fraud.
• Cloud Hosting and Data Storage: Infrastructure providers who host our servers and store encrypted user data in secure data centers.
• Customer Support Tools: Live chat platforms and ticketing systems used to manage customer inquiries.
• Analytics and Marketing Platforms: Tools that help us analyze platform usage, measure marketing campaign effectiveness, and improve user experience.

All third-party service providers are contractually obligated to protect your data, use it only for specified purposes, and comply with applicable data protection standards.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or government authorities when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory investigations;
• Enforce our Terms & Conditions and protect our legal rights;
• Prevent fraud, detect criminal activity, or assist in law enforcement investigations;
• Protect the safety, security, or rights of kota89, our users, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify affected users of any ownership changes and provide options regarding the continued use of their data.

5. Data Retention

kota89 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Data Type	Retention Period	Reason
Account Information	Duration of account activity + 5 years after closure	Legal compliance, dispute resolution
Transaction Records	7 years from transaction date	Financial audits, tax reporting, AML compliance
KYC Documents	5 years after account closure	Regulatory requirements, fraud prevention
Betting History	5 years from bet placement	Dispute resolution, pattern analysis, fraud detection
Marketing Consent	Until consent is withdrawn + 2 years	Compliance with marketing regulations
Customer Support Records	3 years from last communication	Service quality monitoring, dispute resolution

After the retention period expires, we securely delete or anonymize your personal data. Anonymized data that cannot identify you may be retained indefinitely for analytical and statistical purposes.

6. Data Security

kota89 implements comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

While we employ industry-leading security measures, no method of transmission over the internet or electronic storage is 100% secure. You also play a critical role in protecting your account by choosing a strong password, keeping your login credentials confidential, and logging out after each session, especially when using shared devices.

7. Your Privacy Rights

As a kota89 user, you have the following rights regarding your personal data:

7.1 Right to Access

You have the right to request confirmation of what personal data we hold about you and obtain a copy of that data. You can access most of your account information directly through your kota89 account dashboard.

7.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most account details yourself through your account settings, or contact our support team for assistance.

7.3 Right to Erasure (Right to Be Forgotten)

You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent. However, we may be required to retain certain data for legal compliance, fraud prevention, or dispute resolution purposes.

7.4 Right to Restriction of Processing

You can request that we limit the processing of your personal data under certain conditions, such as when you contest the accuracy of the data or object to processing.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.

7.6 Right to Object

You may object to the processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests by contacting us with specific reasons related to your situation.

7.7 Right to Withdraw Consent

Where we process your data based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing conducted before withdrawal.

To exercise any of these rights, please contact our Data Protection team at [email protected] with your request. We will respond within 30 days and may require verification of your identity before processing your request.

8. Cookies and Tracking Technologies

kota89 uses cookies, web beacons, pixels, and similar technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use our services.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function properly. These cookies enable core features such as account login, navigation, and transaction processing. You cannot opt out of essential cookies without affecting platform functionality.
• Performance and Analytics Cookies: Help us understand how visitors use the Platform by collecting anonymized information about page views, navigation patterns, and error messages. This data helps us improve platform performance and user experience.
• Functional Cookies: Remember your preferences (language settings, game favorites, layout choices) to provide a more personalized experience.
• Marketing and Advertising Cookies: Track your activity across websites to deliver targeted advertisements and measure marketing campaign effectiveness. These cookies are only used with your consent.

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling cookies may limit your ability to use certain features of the Platform.

9. Third-Party Links and Services

The kota89 Platform may contain links to third-party websites, services, or applications (such as payment processors, game providers, or social media platforms). We are not responsible for the privacy practices or content of these third parties. When you click on third-party links or use external services, you are subject to their privacy policies and terms of service. We encourage you to review the privacy policies of any third-party services before providing personal information.

10. Children's Privacy

kota89 is strictly intended for adults aged 21 years or older, in compliance with Indonesian legal requirements for gambling activities. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and close the associated account. Parents or guardians who believe a minor has provided personal data to kota89 should contact us immediately at [email protected].

11. International Data Transfers

kota89 primarily operates within Indonesia and stores data on servers located in secure facilities. However, some of our service providers (payment processors, game providers, cloud hosting services) may be located outside Indonesia. When we transfer personal data internationally, we ensure appropriate safeguards are in place, including contractual protections, to ensure your data receives an adequate level of protection consistent with this Privacy Policy.

12. Changes to This Privacy Policy

kota89 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. When we make significant changes, we will notify you by posting a prominent notice on the Platform or sending an email to your registered email address. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

Your continued use of the kota89 Platform after changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how kota89 handles your personal data, please contact us:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 through the kota89 Platform

We are committed to addressing your privacy concerns promptly and transparently. Our customer support team is available 24/7 to assist you with any data protection questions or requests.